03 — Hospitality & Hotel Consulting
Operations, Guest Experience & People
Helping hospitality businesses and service-oriented organisations improve how they operate, how they are experienced and how people work together.
The connection
Strong experiences are rarely created by one single thing.
The focus is on the connection between operations, guest experience, service culture and people — because experiences are shaped by routines, behaviours, communication, leadership and the everyday details that make a business work.
Hotel Operations
Smoother operations, stronger teams.
Helping hotels and hospitality businesses identify opportunities for improvement, strengthen routines and create smoother day-to-day operations — including operational reviews, process improvements, workflow development and practical support during periods of change, growth or transition.
Guest Experience
The full journey, from first contact to follow-up.
Helping hotels, destinations and service-oriented businesses understand how guests and visitors experience their full journey — from booking and arrival to service interactions, environment, stay and follow-up. Guest experiences are shaped by both visible interactions and what happens behind the scenes.
Service Culture
Where great service becomes natural.
Service culture shapes how people interact with guests, colleagues and everyday challenges. A strong service culture is built through behaviours, attitudes and habits that encourage people to take ownership, look for solutions and consistently go the extra mile.
People, Culture & Employer Branding
Workplaces where people thrive.
Strong employer brands are built from the inside out. People are more likely to join, stay and contribute when they feel supported, valued and connected to the organisation they work for. When people thrive, organisations do too.
Selected Experience
Hospitality & hotel
projects.
- Hotel Manager — Ski Lodge Engelberg
- Hotel Manager — Tott Hotel Åre
- Hotel Manager — Tott Hotel Visby
- Communication Specialist — Octapharma
- House Be Åre — Health & Wellbeing Initiatives
"Jonna combines strong communication skills with a proactive and solution-oriented approach. She quickly became a trusted partner, delivering high-quality work while building strong relationships across the organisation."
Contact
Strengthen your hospitality business
Whether it's operations, guest experience, service culture or employer branding, we'd love to hear where you want to grow.
Get in touch